Privacy Policy

Effective Date: June 12, 2026

FLYP ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use the FLYP web platform and our mobile apps, including FLYP (distributor / retailer), FLYP Delivery (distributor employee / field-sales app), and FLYP Customer.

1. Information We Collect

• Account information you provide during registration: name, email, mobile number, business name, GSTIN, address, role.
• Business data you create in the app: products, inventory, retailers, orders, invoices, payments, and transaction history.
• Device information: device model, OS version, app version, install ID, and a generated device ID used to enforce single-device login for field employees.
• Usage data and analytics to monitor app stability and improve features.
• Authentication data: OTPs delivered via SMS, session tokens, and (for employee PIN fallback) a hashed PIN.

2. Location Data

The FLYP Delivery app (used by distributor field employees) accesses precise (GPS) and approximate (network-based) location data on the employee's device. This is required to deliver the core functionality of the app.

• Why we collect it:
  • To record the employee's location at the start and end of a field-work session (start-session / end-session check-ins).
  • To stamp the location on retailer visits, order creation, deliveries, and expense submissions so distributors can verify field activity.
  • To show employees on a live map inside the distributor dashboard during active work sessions.
  • To compute the beat / route the employee has covered for activity analytics.
• When we collect it: only while the FLYP Delivery app is in use by a signed-in employee and only after the employee grants the runtime location permission on the device. We do not collect location data from the distributor, retailer, or customer apps.
• Background collection: if background location is granted, the app may continue to update the employee's last known location while a field-work session is active so the distributor dashboard reflects the current position. Background collection stops as soon as the session is ended or the user signs out.
• Who can see it: only the distributor that owns the employee account, and FLYP staff for support and abuse-prevention purposes. Location data is never sold, shared with advertisers, or used for advertising.
• Retention: session check-in locations and activity location stamps are retained alongside the related session / order / visit record so distributors can audit historical field activity. Employees may request deletion of their location history by emailing support@flypnow.com.
• Revoking access: employees can revoke location permission at any time in the device settings; the app will continue to work but session check-ins and visit stamping will be disabled.

3. Camera and Photos

The FLYP Delivery app uses the device camera to capture start-session and end-session selfies, retailer-visit proof photos, and delivery proof photos. Photos are uploaded to FLYP's secure storage and visible only to the employee's distributor and FLYP support staff.

4. SMS / Phone

We use the mobile number you (or your distributor) registered to send a one-time password (OTP) via SMS for login. We do not read SMS messages on the device; OTPs are delivered through our SMS provider (MSG91) and entered by the user.

5. How We Use Your Information

• To create and manage your FLYP account and authenticate logins.
• To provide features such as billing, inventory, order management, delivery tracking, field-employee management, and distributor / retailer connections.
• To enforce single-device login and detect account abuse.
• To improve performance, fix bugs, and communicate service updates.

6. Data Sharing

We do not sell your data. We share limited data only with trusted service providers strictly to deliver our features:

• Google Firebase (Authentication, Firestore, Cloud Functions, Cloud Storage, Crashlytics) — backend, storage, and crash reporting.
• MSG91 — SMS / OTP delivery.
• PayU / payment processors — to process payments where applicable.
• WhatsApp Business API — to deliver order / invoice notifications when enabled by the distributor.

Distributor employees' business data (including location stamps on field activity) is visible to the distributor that onboarded them. Retailer order data is visible to the distributor it is placed with.

7. Data Security

All data is transmitted over HTTPS and stored on Google Firebase infrastructure with encryption at rest. Access to backend data is restricted via Firestore security rules and role-based access controls. PINs are stored hashed; OTPs are short-lived and verified server-side.

8. Account and Data Deletion

You have the right to request deletion of your account and associated data at any time.

How to Request Account Deletion

1. Send an email to support@flypnow.com with the subject line "Account Deletion Request".
2. Include your registered phone number or email address in the request.
3. Specify whether you want to delete your entire account or only specific data (e.g., location history).
4. We will process your request within 30 days.

What Data Will Be Deleted

• Account profile and personal information (name, email, phone number).
• Order history and transaction data.
• Saved addresses and payment methods.
• App preferences, session photos, and location history.

Data Retention

Some data may be retained for legal or business purposes as required by law, including:

• Financial transaction records (for tax and accounting purposes).
• Data required for fraud prevention and security.
• Anonymised analytics data that cannot be linked to your identity.

All retained data is kept securely and used only for the purposes stated above.

9. Children's Privacy

FLYP is a business / supply-chain tool and is not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email. The "Effective Date" at the top of this page indicates the latest revision.

11. Contact

If you have any questions or requests regarding your data, please contact us at support@flypnow.com.

By using FLYP, you agree to this Privacy Policy.